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Privacy policy

Last updated: September 21, 2024

At Cravd, we believe that trust is the foundation of any great relationship. That’s why protecting your privacy is more than just a legal obligation for us—it’s a commitment to you, our valued customer. This Privacy Policy explains how we handle your personal information, always keeping your best interests at heart. From how we collect your data to how we use and protect it, we want you to feel secure every step of the way.

We collect information from and about users in several ways to provide you with a seamless, personalized experience. When you sign up for our services we collect the following information:

  • Name
  • Email address
  • Phone number
  • Address
  • Payment details (processed securely through third-party providers like Stripe)
  • Preferences such as dietary restrictions, favorite cuisines, or meal preferences

When you book a session, we collect information about:

  • Date and time of the session
  • Preferences (e.g., dietary restrictions, requested dishes)
  • Household details (e.g., how to access your home, preferred times)

If you apply as a home chef, we may collect additional details such as:

  • Service area preferences
  • Chef bio and expertise
  • Certifications or licenses

When you visit our website, we may automatically collect certain information such as IP address, browser type, time spent on the website and cookies and/or similar tracking technologies.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are under 18, please do not use our services or provide any personal information.

Our primary goal is to tailor our services to your unique needs. We use the information we collect to provide and improve our services, process your payments and bookings, communicate with you about your account, bookings, or chef applications, personalize your experience with our platform, ensure compliance with applicable laws and regulations and send marketing communications if you have opted in.

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party providers who assist us in delivering our services (e.g., payment processors like Stripe),** or when required to comply with applicable laws or legal proceedings. Cravd is not responsible for the privacy practices or content of those websites.

In the event of a merger, acquisition, or asset sale, your information may be transferred. If such a change occurs, we will notify you via email or by posting a notice on our website and provide you with options regarding your information.

As a California resident, you have important privacy rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Depending on your jurisdiction, you may have the right to:

  • Know what personal information we collect
  • Request its deletion
  • Correct inaccuracies
  • Limit the use of sensitive information
  • Access, update, or delete the personal information we hold about you
  • Opt-out of certain data processing activities (e.g., marketing communications)
  • Request that we transfer your personal data to another service provider
  • No discrimination for exercising these rights.

We also respect your choice to opt-out of data sharing. If you prefer not to have your information shared for business purposes, you can email us at support@cravd.com, or through mail at 8 The Green, Suite 19545, Dover, DE 19901.

At Cravd, exercising your privacy rights will never result in discrimination. We are committed to providing the same high-quality service to all of our customers, regardless of their privacy choices.

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We’ve implemented robust measures to safeguard your personal data. However, no system is entirely immune to risks. We recommend that you take steps to protect your personal information, such as using strong passwords and logging out after using our platform.

This Privacy Policy may be updated occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you either through email or by posting the updated policy on our website with a clear effective date so you’re always informed.

To exercise any of these rights or if you have questions, please email us at support@cravd.com, or through mail at 8 The Green, Suite 19545, Dover, DE 19901.

Your privacy matters to us. Thank you for trusting Cravd.