Privacy policy
Last updated: September 21, 2024
Cravd ("we", "our", "us") operates the website cravd.com and provides home chef services to its customers. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services.
1. Information we collect
We collect information from and about users in several ways:
Personal information:
When you sign up for our services, we may collect the following information:
- Name
- Email address
- Phone number
- Address
- Payment details (through third-party providers such as Stripe)
Chef application information:
If you apply as a home chef, we may collect additional details such as:
- Service area preferences
- Chef bio and expertise
- Any certifications or licenses provided
Booking information:
When you book a service, we collect information about:
- Date and time of the session
- Preferences (e.g., dietary restrictions, requested dishes)
- Household details (e.g., how to access your home, preferred times)
Automatically collected information:
When you visit our website, we may automatically collect certain information such as:
- IP address
- Browser type
- Time spent on the website
- Cookies and similar tracking technologies
2. How we use your information
We use the information we collect to:
- Provide and improve our services
- Process your payments and bookings
- Communicate with you about your account, bookings, or chef applications
- Personalize your experience with our platform
- Ensure compliance with applicable laws and regulations
- Send marketing communications, only if you have opted in
3. How we share your information
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Service providers: We may share data with third-party providers who assist us in delivering our services (e.g., payment processors like Stripe).
- Legal compliance: We may disclose your data when required to comply with applicable laws or legal proceedings.
- Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.
4. Data retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
5. Data security
We implement reasonable security measures to protect your information. However, no system is entirely secure, and we cannot guarantee absolute security. We recommend you take steps to protect your personal information, such as using strong passwords and logging out after using our platform.
6. Your data rights
Depending on your jurisdiction, you may have the right to:
- Access, update, or delete the personal information we hold about you.
- Opt-out of certain data processing activities (e.g., marketing communications)
- Request that we transfer your personal data to another service provider.
To exercise any of these rights, please contact us at support@cravd.com.
7. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
8. Children's privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are under 18, please do not use our services or provide any personal information.
9. Changes to this privacy policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you either through email or by prominently posting the updated policy on our website.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: support@cravd.com.